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1260 Hightower Trail, Sandy Springs, GA 30350
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Sharon F
-
Family/friend
5.0
A great experience
My sister was admitted to Villa Palazzo memory care last summer. Her family lives indifferent states so this was very difficult. Everyone was good to her, but her aide, [name removed] was unbelievable attentive and caring. She was our link to my sister and she was so wonderful. We are now moving her up north to be with her family, but I credit [name removed] totally for taking such terrific care of her while she was there. We had an excellent experience with her and with villa
About the facility Villa Palazzo
At Villa Palazzo, our pet friendly senior living community, delivers compassionate care while helping our residents with their daily routine. We develop individual care plans to meet the needs of each resident, and a full-time licensed nurse is available 24 hours a day to provide clinical oversight and coordination of care. Our residents engage in a variety of community activities, such as Friday Happy Hour, daily exercise classes, Bingo, and devotional services, along with plenty of shopping, dining and scenic excursions. The beautifully landscaped grounds provide a picturesque backdrop to the well maintained community. Contact us to learn more about our senior living community today.
Our adjacent Memory Care community provides high quality memory care to seniors with Alzheimer's and Dementia. Having this continuum of care provides peace of mind and comfort to residents by knowing they can stay in a familiar environment if the need arises.
Our adjacent Memory Care community provides high quality memory care to seniors with Alzheimer's and Dementia. Having this continuum of care provides peace of mind and comfort to residents by knowing they can stay in a familiar environment if the need arises.
Senior living options offered
Assisted Living
Memory Care
Pricing for Villa Palazzo
Total monthly costs depend on room type, select services, and the level of care needed.
Base fees by room type
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Villa Palazzo
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Compare
Villa Palazzo
1260 Hightower Trail, Sandy Springs, GA 30350
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8.2
Review score
59 reviews
8.2
Review score
59 reviews
5 star
38%
4 star
31%
3 star
15%
2 star
2%
1 star
14%
9.2
Review score
49 reviews
9.2
Review score
49 reviews
5 star
45%
4 star
29%
3 star
12%
2 star
4%
1 star
10%
9.1
Review score
41 reviews
9.1
Review score
41 reviews
5 star
59%
4 star
22%
3 star
7%
2 star
5%
1 star
7%
8.9
Review score
59 reviews
8.9
Review score
59 reviews
5 star
47%
4 star
34%
3 star
10%
2 star
2%
1 star
7%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Independent Living
Amenities at Villa Palazzo
Healthcare Services
- Memory Care
- Staffing & Ancillary Services
- Medication Management
- Diabetic Care
- Non-Ambulatory Care
- Incontinence Care
Meals & Dining
- Vegan
- Professional Chef
- Guest Meals
- Room Service
- Meals Provided
- Low / No Sodium
- International Cuisine
- Vegetarian
- Restaurant Style Dining
- No Sugar
Room Amenities
- Bath Tubs
- Wi-Fi/high-speed internet
- Wheelchair Accessible Showers
- Ground Floor Units
- Air Conditioned
- Respite or Short Term Stays Offered
- Kitchenette
Community Amenities
On-site dining options
- Café or Bistro
- Private Dining Room
Transportation & parking
- Resident Parking Available
- Uncovered Parking
- Complimentary Transportation
- Property Convenient to Public Transit
- Transportation at Cost
Pets
- Cats Allowed
- Dogs Allowed
- Weight Limit (lbs)
Common areas
- Outdoor Common Areas
- Indoor Atrium
- Butterfly garden / Hummingbird garden
- Outside Patio
- Beauty Salon
- TV Lounge
- Computer or Media Center
- Main Street Shops
- Indoor Common Areas
- Meeting Room
- Barber Shop
- Library
- Private Bath
Recreational areas
- Billiards Lounge
- Arts and Crafts Center
- Golf Course or Putting Green
- Raised Garden Beds
- Movie or Theater Room
- Piano or Organ
- Game Room
- Woodworking Shop
- Fitness Center
Services
- Grocery Shopping and Errands
- Beautician
- Laundry Service / Drycleaning
- Housekeeping
Activities
- Wine Tasting
- Holiday Parties
- Happy Hour
- Stretching Classes
- Forever Fit
- Light Therapy Programs
- Reminiscence Programs
- Pet-focused Programs
- Educational Speakers / Life Long Learning
- Cooking Classes
- Live Well Programs
- Art Classes
- Day Trips and Outings
- Brain fitness / Dakim
- Live Musical Performances
- Gardening Club
- Live Dance or Theater Performances
- Trivia Games
- Devotional Activities Offsite
- BBQs or Picnics
- Yoga / Chair Yoga
- Activities Off-site
- Intergenerational Programs
- Karaoke
- Birthday Parties
- Community Service Programs
- Montessori Programs
- Activities On-site
- Wii Bowling
- Devotional Activities On-Site
- Sensory-based Programs
Reviews
for Villa Palazzo
Write a review
A Place for Mom has scored Villa Palazzo with 8.2 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Villa Palazzo has 59 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.7
Cleanliness
4.1
Friendliness
4.1
Care Services
3.7
Staff
3.6
Meals & Dining
4.0
Activities
3.8
Value for Cost
3.9
A Place for Mom has scored Villa Palazzo with 8.2 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Villa Palazzo has 59 reviews with an average "overall experience" of 3.7 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 59 reviews
Sharon F - Family/friend
Memory Care
April 20, 2024
A great experience
My sister was admitted to Villa Palazzo memory care last summer. Her family lives indifferent states so this was very difficult. Everyone was good to her, but her aide, [name removed] was unbelievable attentive and caring. She was our link to my sister and she was so wonderful. We are now moving her up north to be with her family, but I credit [name removed] totally for taking such terrific care of her while she was there. We had an excellent experience with her and with villa
Brandi - Family/friend
Assisted Living
December 29, 2023
My father praises this facility daily!
When we were looking for a facility: caring staff, cleanliness, food, and budget were the top considerations on our list and we feel like the Villa has been a Godsend! My father mentions to us daily how sweet everyone in the facility is to him and how much he likes the food. Any issues we have had have been minor and addressed immediately and with kindness and professionalism. We feel very fortunate to have found this place for our father!
Anonymous - Family/friend
Assisted Living
August 2, 2023
Haunted by the experience
I would give a negative value if I could. Traumatic and one of the worst experiences and memories of my life. Do not send anyone here.
I feel like we were pressured into joining so we could get the rate my aunt could afford. She had signs of dementia but the facility tested her and said she could live on her own vs memory care. Her health quickly declined. She was stable and doing well the last 4 years. She moved in around [date removed] and passed away [date removed]. My mom visited every week but because of work hours could only visit late at night and on weekends. It could take an hour to get in and out of the facility which was very inconvenient.
The day my aunt died my mom received a call from a lady saying to come up to Villa palazzo because my aunt wasn't breathing but the ambulance was there. My mom waited an hour outside the room. I met my mom. We waited outside until we were told we could go in. And when we walked in my aunt was laying dead on the floor. It was an awful last memory for my mother. We haven't even heard from the facility after this happened. We were rushed to find a funeral home to come pickup the body. It was absolutely horrible.
Anonymous - Family/friend
Assisted Living
July 17, 2023
Review for Villa Palazzo
We picked this community, because iIt was near where my loved ones, condo was and near doctors. We also chose it for the value. Residents are friendly. Activity is moderate. Not real active but not quiet. Today they were playing jeopardy in the lobby. We would recommend it as a very good value for an average facility.
Anonymous - Family/friend
Assisted Living
March 8, 2023
They are great! Very good with communication but it is hard to communicate with the nursing and providers. Housekeeping is nice but I wish the dietary department had a better practice with getting orders from the providers. That has been hard. Overall they are great and I wish my loved one wasn't declining so much because I don't think they will be able to stay much longer but I wish my loved one could.
Anonymous - Family/friend
Assisted Living
January 24, 2023
Review for Villa Palazzo
The communication was terrible. We were not happy with the care or communication. They have updated the decor. The food was mediocore.
Anonymous - Family/friend
Assisted Living
November 17, 2022
Recommended
Friendly staff, affordable and smaller size community, various activities and outings, older facility but updates are decent, housekeeping/laundry service provided. I would recommend them to family and friends.
KH - Family/friend
Assisted Living
July 13, 2022
Review for Villa Palazzo
Nice space but did not seem as friendly, clean or caring. Wasn't the right environment for my family member.
anonymous - Family/friend
Assisted Living
March 28, 2022
a nice community but needs improvement
The communication needs to be improved greatly, that right now is our biggest complaint. When it comes to the meals it says they are all chef inspired but they all taste process and the vegetables are cooked to mush. The activities are minimal and uninspiring, the community just does not have that happy and bright environment we were hoping for. They also are not licenses which is a big deal to us.
Response from Villa Palazzo
March 28, 2022
Good morning, Anonymous,
I appreciate this opportunity to address your concerns.
Regarding communication: Our monthly resident council meetings are open to all residents to attend. As a reminder, the comment box is located in the first floor living room. Family communication emails are routinely sent out by our Executive Director as well as our monthly Constant Contact newsletter to all families. Please make sure we have your correct email so that you are receiving all the communications. The Executive Director's door is always open and he welcomes your comments in person.
Dining: Our onsite chefs hand prepare a diverse meal menu and Chef Jerel and Chef Carla are always open to feedback. The Buon Appetitio Fine Dining monthly event, with live music, candles, white linens and special menu, has been a fabulous hit! Family meal visits, in our resident dining room, have recently reopened. You are now welcome to join us.
Activities: We are excited that at Villa Palazzo we have TWO activities personnel for each building, allowing for even more activities and scheduling 7 days a week! Our programming is constantly growing and everyone is welcome to bring forth recommendations, for scheduled activities, or more activities that residents have formed themselves.
Licensure: We have always been licensed and hold a Personal Care status. During the past year, since becoming Villa Palazzo, much time and money has been spent preparing for our upgrade to Assisted Living. This new level of licensure will be completed very soon!
Come talk to Robert in person, he'll be happy to chat with you!
Michael H - Toured community
Assisted Living
February 16, 2022
tour of Villa Palazzo
i toured this community and thought it was nice. it just boiled down to distance; we chose another community because it was closer to family.
Response from Villa Palazzo
February 22, 2022
Hi Michael,
Thank you for thinking of us for your review. It was a pleasure meeting and working with you. Give Ziggy a hug!
T C - Toured community
Assisted Living
January 14, 2022
My Tour Experience at Villa Palazzo
Good community, not the right fit for my loved one due to community regulations.
Response from Villa Palazzo
January 25, 2022
Hi T.C.
Thank you for taking time to tour and submit a review. I'm glad you had a positive experience and feel comfortable recommending us to your friends. Our COVID protocols are in place to maintain contact tracing for a healthy environment for our residents, staff and visitors. At this time, our guidelines are adjusted, and we can't wait to return to our pre-pandemic life!
John
Assisted Living
December 28, 2021
Name change, staff replacement is stalled, and we're on the precipace of exiting
New name is here but I'm not sure if their strategy to bring the establishment back is consistent with what used to make them great. We are well aware of the reasons for the name change without being told. This major reason in itself tells us that they have an obligation to addrress the staff shortage first and foremost. We are taking into consideration the "great resignation" we have witnessed in 2020 to present. We have to visit daily to fill in the gap (the law says there must be XX caregivers per resident). Great that they are upgrading electronic equipment, tv's, furniture, paint, flooring. However, there is a shortage.
Stop focusing on electronic sign-in platforms and VET and hire. Pay shift differentials instead of trying to appease by making them lazier. We will be demanding an updated timeline of their strategy to turn this place around.
Response from Villa Palazzo
January 10, 2022
Thank you for your feedback as we appreciate all reviews. You bring up several items that are important to us as well! We are aggressively recruiting and receiving applications and choose to hire the best, most caring and loving staff. The hiring process consists of background checks, state required fingerprinting, physicals, TB tests among other requirements. Thank you for noticing the upgrades which are to make the community feel more like the home the residents are accustomed to. We are excited to introduce the electronic sign-in platform which is an added feature for the safety of your loved one. Not only does this allow us to monitor who is in our community, but to contract trace for any Covid situation.
Please feel free to contact Robert Howell, Executive Director.
He’d be happy to talk with you!
anonymous - Family/friend
Assisted Living
November 12, 2021
I would recommend
We chose Village Palazzo because it was close to her doctors offices and also the value for the money. Her room size is average, it is plenty of space for what she needs. She does say that she doesn't get a lot of fresh fruits and vegetables and sometimes the food is cold when delivered, so that could some improvements. Overall we would recommend to others looking.
Response from Villa Palazzo
January 12, 2022
Thank you for your feedback! We do have great value for our service and are continuing to make improvements and renovations. "Buon Appetitio" is our fine dining experience complete with candles, white table clothes, enhanced special menu and live music. Our residents constantly look forward to this event.
Please continue to share your thoughts us. The suggestion box is located in the living room.
Tiffany J - Industry reviewer
Assisted Living
November 9, 2021
No a good place for your loved one
This facility is clean and nice.Just the workers are mean to the residence. They talk to them any kinda way. They just there for the money. They need to get away with the old workers and start fresh. it should be a way you dress and how your hair should look. Front Desk person need to look more professional and learn how to talk to people that enter the building.
Response from Villa Palazzo
January 12, 2022
Hi Tiffany,
Your concerns are ours too! We agree that it is important to have a professional & caring staff and atmosphere. You may have noticed that the selection of loving people dedicating their time to running the community and caring for our residents have replaced the previous staff from the past owners. Smiles are all around reflecting that our staff enjoy being here! Please come meet our Executive Director, Robert Howell, who has spearhead even more positive change since coming on board.
France T - Toured community
Assisted Living
August 18, 2021
Nice AL facility
Good experience so far. Smaller community but rooms are a good size. It is also affordable so that is a plus.
Response from Villa Palazzo
January 12, 2022
Hi Frances,
Thanks for coming by! Our 3 story community boasts loads of common areas and space for our residents to relax and call home. Living rooms, lounge, Bistro, movie theater, fitness room, library and more! I hope you saw the beautiful outdoor garden with a fishpond. Come back and visit again!
Thomas (Higginbotham) - Resident/client
Assisted Living
June 7, 2021
I live in Villa Palazzo
staff is very nice but understaffed. food has gotten much better since the new company took over. As i don't need any of their medical services and such, I can't truly make any kind of judgement about that. But I do know many that do and they all appear to be happy with their care.
There are a few negatives but not bad enough to really write about.
This is my first assisted living facility so I also can't make any comparisons regarding other such entities.
Response from Villa Palazzo
June 23, 2021
Thomas, thank you so much for sharing. We appreciate your feedback.
Thank you for your patience as we go through our renovations.
anonymous - Toured community
Memory Care
April 27, 2021
Very nice place and amenities.
Anonymous - Family/friend
Assisted Living
April 14, 2021
Overall Positive Experience
It is a safe, quiet, convenient to get to from the North side of town. The administrative staff communication with the family has been good. They send emails out to me, are willing to speak in person or on the phone with me.
The ownership just changed in the last 4-6 weeks.
Shannon Newell - Industry reviewer
Assisted Living
April 13, 2021
Not a place for mom or any other family member
Extremely poor customer service and bedside manners from the night shift staff in the second building at the Sandy Springs location. It’s as if they were hoping patients transitioned; no one expressed compassion or professionalism. Less than desirable verbiage was used in front of families and the comfort care sitters. Management may need to consider an employee evaluation practice or a method that’ll ensure hired and paid employees are at minimum, fulfilling each duty of the position applied for.
anonymous - Family/friend
Assisted Living
March 29, 2021
I would recommend
We are very happy with Sandy Springs Place. My dad does seem happy here. I think it is very nice facility, it is more like an apartment feel and not so much institutional feeling which is very nice. I would recommend to others who are looking.
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Frequently Asked Questions about Villa Palazzo
Villa Palazzo offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
Villa Palazzo has received an average review rating of 3.7 based on 59 reviews. See all reviews.
A Place for Mom has scored Villa Palazzo with a 8.2 out of 10 using our proprietary review score.
Our review score helps you identify high-quality communities based on recent reviews.
We start with the average of all a community’s reviews from the past two years. Then, we look for the communities people prefer. Communities that have mostly Very Good and Wonderful reviews in the past two years receive a higher score than communities that have low or no reviews in the past two years.
Call (770) 650-8200 to reach a resident at Villa Palazzo.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.
To conduct a complete investigation, seniors and their families should:
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- Confirm that the community offers services that are required for the senior’s specific needs and budget
- Check additional licensing and state audit information
If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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